Dealer Reviews

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DealerRater Jul 15, 2025

Made appointment. Car still at shop four days. Then all repairs done weren’t fixed. Had to come in again

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DealerRater Jul 14, 2025

The staff was very knowledgeable and communicative about the issues that my vehicle had been experiencing.

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DealerRater Jul 7, 2025

I had nothing but a great experience with this dealership. I went there to look at one vehicle, didn't like it, and was asked to look at another one. I ended up buying the car. I drove from Milwaukee just to look, and it was not a wasted trip. The customer service is next to none. Nick Meyer is truly a great salesman, and I can't say enough about the experience. Highly recommend this dealership if you are in the market for a vehicle.

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DealerRater Jul 2, 2025

Excellent Service Department and friendly people to help you. Technicians perform excellent work on my mini van.

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DealerRater Jun 29, 2025

Great service. Friendly staff. Very professional. My car runs great and drives like a charm now. I’m happy with their work.

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DealerRater Jun 26, 2025

My wife and I just bought a car from Burtness Chevrolet 5 days ago. I am a retired mechanic so it can be difficult to sell me a car. We drove 560 miles to look at this car...2023 Chevrolet Equinox. Nick had the car ready for us to look at when we arrived. They let us take our time and even let me hook up a scan tool on the OBDII system. The vehicle was everything they advertised it to be so we made the purchase. It was also a Chevrolet Certified used vehicle which added 12 months to the factory warranty. Nick ... Read More

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Google Jun 24, 2025

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Google Jun 16, 2025

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DealerRater Jun 11, 2025

Always very quick to get in for service and customer service has always been very polite and nice. Constant updates on where the service is. Will definitely keep returning.

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DealerRater Jun 11, 2025

Great service. Like this service center. Happy friendly awesome dedicated customer service!!! Kudos! They go the extra mile!šŸ‘

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DealerRater Jun 7, 2025

Great service and communication. They delivered the vehicle as promised. Would definitely recommend Brad Behrens

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DealerRater Jun 7, 2025

Very pleasant experience. We purchased our 2017 Silverado there .Our salesman (Brad Behrens) was very informative and answered all our questions throughly. Prompt, easy transaction, friendly salesman. We'll be back, thank you.

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DealerRater Jun 4, 2025

Got the job done and fast service. I'm happy with the service and will come back again and also suggest to any of my friends and family.

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DealerRater May 30, 2025

It’s a great place to get your truck work done and great service department

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DealerRater May 27, 2025

Work was finished but it took 3 days to get my car back. And they didn’t have a loaner for me to use in that time.

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Google May 27, 2025

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Google May 24, 2025

Very happy with the service, Thank you Matt Miller and your team.

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DealerRater May 12, 2025

Took my car for an oil change and ended up with the caps off the lug nuts on my front tire. This was after they tried to sell me a set for over $200. Not going back.

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Google May 12, 2025

Easiest car purchase we have ever made! Courteous and knowledgeable staff.

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Google May 11, 2025

Great place to buy a vehicle.

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DealerRater May 2, 2025

They were great the only thing is that the next day I got a coupon for $50 off if I spent over $499 and I spent $1.500 and he said he couldn't do anything about it

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DealerRater Apr 29, 2025

Extremely satisfied with dealership, salespeople and owner. They are friendly, helpful and a pleasure to do business with! A top notch dealership and people!! Extremely dissatisfied with GMC sending thank you to my husband for purchasing the vehicle, which was purchased by me.

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DealerRater Apr 28, 2025

Nick always does a great job and the same goes for Dan in your finance department

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DealerRater Apr 28, 2025

Really enjoyed working with the team and very happy with my truck. Very simple process.

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DealerRater Apr 25, 2025

Always attentive to my needs and seem to fit me in in emergencies Salesman is Matt and treats me fairly

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Google Apr 25, 2025

The sales crew there is always personable and wonderful to work with. That's why we keep coming back!

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DealerRater Apr 24, 2025

This dealership made a good choice for the truck I was interested in and it was spot on the right and amazing truck they had on there lot. This dealership is a great one!

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Google Apr 24, 2025

Incredible performance from my sales team. Unbelievable customer service! Great staff working on my sales documentation!’ Technology guy was awesome! My vehicle was clean and spotless upon delivery! I love the professional service approach! Thanks Tom, Matt, Dave , Brad, Ruben I’ll continue to enjoy my new GMC AT4 AWESOME!

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DealerRater Apr 22, 2025

Hunter is very professional and does an outstanding job as service man. They inspection of my car is always great.

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DealerRater Apr 22, 2025

I was very pleased with my experience with Burtness Chevrolet in Whitewater. Nick Meyer was an excellent sales person and very knowledgeable. I am very happy with the Chevy Malibu I purchased.

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DealerRater Apr 11, 2025

My car was in and out in the specified time. The service people checked the codes and updated as needed. I think that a charge of $150 or over for a computer update is a tad ridiculous. But you set the prices and there is nothing that the consumers can do. Correct?

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DealerRater Apr 8, 2025

They went the extra mile to diagnose and fix the problem. Outstanding and personable service

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Google Mar 22, 2025

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DealerRater Mar 13, 2025

We purchased a 2024 Equinox from Burtness Chey in Whitewater . This was the best car buying experience that we have ever had. Their offer on my trade in was very fair, the salesman Nick Meyer was great. The finance department was quick and got us a great rate. I look forward to dealing whit them a gain in the future.

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Google Mar 12, 2025

We had a great experience working with Shane Williams at Burtness in Whitewater. Very friendly sales person, and staff was also great to work with. Glad we have a local dealership to work with!!

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DealerRater Mar 6, 2025

Bard was very helpful showing us on all the bells and whistles in this new Bucik a lot we never had and he helped a lot in setting it up with us

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Google Feb 28, 2025

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DealerRater Feb 19, 2025

Have purchased many cars there and have had they have done all our repairs, never had a problem .

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DealerRater Feb 13, 2025

a bit confused. The dealer installed item upon purchase of new vehicle was incorrect. no satisfactory option was given.

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DealerRater Feb 11, 2025

Since coming to this business in 1979 we have never been disappointed. The work on our Equinox was done correctly and in a fine amount of time. Thank you!

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Google Feb 6, 2025

Always friendly and accomodating

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Google Feb 5, 2025

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DealerRater Feb 5, 2025

The work was fast and efficient. very cordial people I came in contact with. Thank you

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Google Jan 31, 2025

We had a mixed experience I'll start with the 5-star aspects as I think that's more fair. The overall price was great in the end for our certified used Chrysler Pacifica (our car had sat on the lot with steady price declines, so limited room in the haggling, as expected given the car was at KBB at sale even with certified used). I also had talked with Abs on the phone and he was there to finish contract work, and I agree with other reviews that he's a stand up manager. Also really appreciated there was no ... Read More

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Google Jan 29, 2025

Great service, easy to buy a nice new vehicle. Brad found me exactly what I wanted. In and out no problems at all.

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DealerRater Jan 27, 2025

Sales department worked with me to get finance to buy used vehicle. Had service work done on my used vehicle recently and was very happy with service department. I have bought 2 used vehicles from Burtness and was happy with both purchases.

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Google Jan 27, 2025

VERY quick service - did a great job! I was very pleased with my experience.

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DealerRater Jan 24, 2025

Friendly Staff. Service Department always answers questions and today made effort to contact company about warranty.

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Google Jan 17, 2025

Wonderful experience buying a vehicle from this dealership, start to finish less than 1.5 hours, Brad was great!

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DealerRater Jan 15, 2025

Brad Behrens is our salesman(Hank Abb before him) and they go over and above to help us. Burtness is friendly and has great customer service! They care about their customers and that is why continue to go back and buy our cars & have any service we need from them.

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Google Jan 6, 2025

Everyone at the dealership is friendly and helpful! My salesman searched for days to find me the exact car that I was looking for color and style! I could not be more happy with my experience with Nick and the dealership! If you are looking for a car that is that is the place to go!!

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DealerRater Jan 5, 2025

Great and fast service. Reasonable pricing and great communication. The staff was very friendly and well informed on things.

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Google Jan 5, 2025

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DealerRater Dec 28, 2024

Friendly place to purchase a car. Maintenance wise, normally ask and they complete request, except this last time.

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DealerRater Dec 25, 2024

Great experience doing the deal over the internet once it came time to pick the vehicle up great service all the way around, thanks!

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DealerRater Dec 22, 2024

Great Job. Everyone was pleasant and efficient. I will be returning in a few months. Thanks again.

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DealerRater Dec 21, 2024

Brad Behrens went OVER and Above to help me in my truck search, I have already recommended him to several people, my wife wants to purchase a newer SUV soon so we will be coming back to see Brad. Its about an hour out of our way to get to your dealership, but was worth the trip .Hav'nt heard ANY other dealership in recent years allow you to try out a vehicle weekend to see if you like it, VERY IMPRESSED with that .I WILL be a Burtness customer for life.

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Google Dec 17, 2024

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Google Dec 17, 2024

Scheduled an oil change and tire rotation and it was completed with-in 40 minutes. They honored a coupon emailed to me with no questions asked.

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Google Dec 12, 2024

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DealerRater Dec 5, 2024

Service department has always been great to work with and I never have any issues

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DealerRater Dec 1, 2024

They provide excellent service. Service people are very efficient and very friendly. I would recommend Burtness to anyone.

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DealerRater Nov 30, 2024

The service department was clean. Service was fast and employees friendly. They were very helpful. Thank you.

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Google Nov 28, 2024

I enjoy going to Burtness They are always so kind. The sales people are great along with the other staff.

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DealerRater Nov 26, 2024

I looked on the Jeep website to find the car I wanted with the options I wanted (there were only 4 in the country). I sent out emails to all of those dealerships and the first person to respond was Matt Miller at Burtness CDJR. In my back and forth with all of the dealers Matt was always the most responsive sales rep and he was very forthright. Though I live in Georgia and found a car that met my requirements for about the same price in Tennessee I ended up feeling more comfortable with Matt and the Burtness folks and ... Read More

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DealerRater Nov 22, 2024

That are always great letting me know if and when something needs to be done, but also when there is something coming up that can wait. They make me feel that they are looking out for me as if it was their own personal wallet.

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Google Nov 17, 2024

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DealerRater Nov 17, 2024

Quinn is always pleasant and very helpful. He is always ready and willing to help when I have an issue.

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DealerRater Nov 17, 2024

I was very happy until I realized I did not work with this division I worked with Chevrolet, GMC, Buick so the question on who I worked with is invalid

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Google Nov 15, 2024

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Google Nov 13, 2024

Burtness GMC is easy to purchase a vehicle, they make sure you get all available incentives. They take time to explain your new vehicle to you, and help with any questions.

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DealerRater Nov 12, 2024

Burtness has been by far the best service I have ever received. Very pleased with their staff and promptness. Great experience won't ever by another car anywhere else!

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Google Nov 6, 2024

Great Service Department did a great job fixing my truck

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Google Nov 5, 2024

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DealerRater Nov 2, 2024

They are always polite and professional. They explain what needs to be done and give you a price before working on your vehicle.

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DealerRater Oct 31, 2024

Bought many vehicles from them and would buy from again. Always had very good service and would recommend.

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Google Oct 30, 2024

I worked with Absalom first to test drive, then Shane when I was interested in buying it. I have a bit of anxiety when it comes to spending so much money, but they were honestly super patient and helpful. When I realized I had only one keyfob and was scrambling to figure out how to get a 2nd one and reprogram it, they put my mind at ease and just took care of it. So nice to know they don't try to nickel and dime you, even after the sale!

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Google Oct 29, 2024

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Google Oct 28, 2024

This company always treats you with respect and kindness. I would highly recommend them

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DealerRater Oct 25, 2024

I have been a customer at Burtness for about six years and have been completely satisfied with them. I have purchased two vehicles from them. Great sales and service. Will continue to work with them on into the future

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Google Oct 23, 2024

Good

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DealerRater Oct 21, 2024

We like working with Matt as our sales person. We have no problem getting in as needed to the serve dept. Everyone is very friendly.

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DealerRater Oct 21, 2024

Service is always completed in a timely fashion and clearly explained. Always satisfied with their work.

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DealerRater Oct 19, 2024

Always a great experience. Friendly staff. Great service. Great selection. Great customer service. Highly recommend!

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DealerRater Oct 17, 2024

Everyone is very friendly and helpful. The service department always does a very thorough job. I have dealt with Brad Behrens for years and he's always does his best to get me the best deal.

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DealerRater Oct 16, 2024

Burtness goes above and beyond to help the customer. I can't say enough about how great my salesman Brad Behrens is, I need a oil change he will take my truck from where I work and drop it back off. Not many dealerships do that, I need a questions answered and Brad is there!

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Google Oct 12, 2024

I initially inquired online about a used Ford F150 on their lot and began working with Shane through the process. I took the truck for a quick test drive on a Saturday while we were in Whitewater for a football game and negotiated a few items while offering to come back Monday to purchase the truck. Unfortunately on Monday when I drove the truck again a few issues popped up which they, of course, offered to fix. They allowed me to have a third party inspect the truck and fixed an additional issue (intake manifold) after the check engine light ... Read More

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DealerRater Oct 10, 2024

Great people great service great sale people clean and friendly great sales experience recommended to others

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DealerRater Oct 10, 2024

Only been to dealership once since we bought the Equinox & that was to have batteries put into our key fobs. Brad is great from the day we bought the car by him coming to our home during Covid. It was extremely helpful. And now for our oil changes & other maintenance it is extremely helpful. We thank you.

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Google Oct 3, 2024

Customer service is always excellent! Jim is always friendly, honest, and helpful.

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Google Oct 2, 2024

They did a great job as they always do burtness is the best

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DealerRater Sep 30, 2024

I didn't meet Hank. I worked with Nick Meyer. He was easy to work with and not pushy, which I really appreciated. He was thorough in explaining all of the features of the vehicle.

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DealerRater Sep 30, 2024

Everyone at Burtness is so friendly and helpful! Quin is very accommodating and always willing to help. Matt is also very friendly! It's nice to be able to easily get appointments for service.

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DealerRater Sep 29, 2024

Everyone is very easy to work with. I am happy to be a part of the Burtness family.

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Google Sep 26, 2024

It's good to be back with Burtness! Brad did a great job! Everything went smoothly! Great job of explaining the deal and all showing all the details of the vehicle!

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DealerRater Sep 25, 2024

Called in for a Wheel Alignment. Was given an appointment for the very next morning. Notified B4 noon that my car was ready. Great service. Best price in town! Will go back.

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DealerRater Sep 24, 2024

Super friendly, courteous and knowledgeable staff. Service explanation during check in, and estimated wait time is always appreciated.

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DealerRater Sep 22, 2024

Other than service manager asking if is was ā€œ you that bashed meā€ It was ok.

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DealerRater Sep 22, 2024

The staff is friendly, fast service, and always clean and fresh smelling in the waiting area.

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Google Sep 19, 2024

My most recent experience was fantastic. Great Service!