Service Advisor / Manager

RESPONSIBILITIES:

  • Process warranties and review
  • Interact with customers – Clearly communicate repair orders, processes, recommended repairs / parts, etc. in a customer friendly manner
  • Develop estimates & quotes
  • Interact with our technician team – Responsible for job assignment, follow up, maintaining the service schedule, verifying suggested repairs / parts orders, etc.
  • Create & Maintain customer service records, repair records, etc.
  • Oversee employee training & development
  • Oversee shop safety & compliance
  • Ensure all shop equipment is properly maintained & repaired
  • Answer phone calls, handle customer inquiries and concerns
  • Other duties / responsibilities as assigned
  • Some lifting, bending, twisting required to review vehicle repairs / concerns, etc.

BENEFITS:

  • We cover 85% of the employee insurance premium
  • Provide a Life Insurance policy
  • 401k plan with employer matching
  • Annual apparel allowance and boot reimbursement program
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance

To view our benefits package online: https://www.driveburtness.com/benefits/

REQUIREMENTS:

  • Valid Driver’s License
  • Pre-Employment Drug Screen
  • Excellent Driving Record
  • Customer Service and Detail Oriented, Organized, and Quality Communication Skills
  • Automotive Service Experience of 5+ years

For immediate consideration please email all resumes to [email protected] or call Cami at 608.879.2973.